We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this agreement you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.
So in short:
You, are hiring us, Sapere Marketing, to design and develop a web site we will agreed upon in our following correspondence. Of course it’s a little more complicated, but we’ll get to that.
What do both parties agree to do?
You: You have the authority to enter into this contract on behalf of yourself, your company or your organization. You’ll give us the assets and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we need. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set in the timeline. The guarantee of the timeline is contingent upon your cooperation. You also agree to stick to the payment schedule set out at the end of this contract.
Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavor to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.
Getting down to the nitty gritty
Should you need to contact us, email is the preferred method. This will ensure a paper trail, allowing both parties to reference any changes requested and approvals made. If there is an immediate need, you may reach us at (208) 606-0005, please leave a message if we’re unable to answer. We’ll respond to your voicemail in a timely manner.
We create look-and-feel designs, and flexible layouts that adapt to the capabilities of many devices and screen sizes. We create designs iteratively and use predominantly HTML and CSS so we won’t waste time mocking up every template as a static visual. We may use visuals to indicate a creative direction (color, texture and typography.) We call that ‘atmosphere.’
You’ll have plenty of opportunities to review our work and provide feedback. If, at any stage, you’re not happy with the direction our work is taking, please let us know and we will work with you to ensure you end up with a product you love. If you feel the need to cancel, upon mutual agreement we’ll cancel this contract and you’ll pay us a prorated rate for everything we’ve produced up to that point.
Graphics and photographs
You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. We do have a small library of free stock photos that you can use.
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.
Desktop browser testing
We test our work in the current versions of major desktop browsers:
We won’t test in Microsoft Internet Explorer or other older browsers unless we agree separately. If you need an enhanced design for an older browser, we can provide a separate estimate for that.
Mobile browser testing
Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our designs in:
iOS 9: Safari, Google Chrome
Android: Google Chrome, Mozilla Firefox
We won’t test in Blackberry, Opera Mini/Mobile, specific Android devices, Windows or other mobile browsers unless we agreed separately. If you need us to test using these, we can provide a separate estimate for that.
Though we’re a website hosting company, we do not offer support for email.
Search engine optimization (SEO)
We strive to follow SEO best practices, however, we do not guarantee improvements to your website’s search engine ranking, but the web pages that we develop are accessible to search engines.
Changes and revisions
If a change is requested before the completion of the project, we will evaluate the change. We will communicate with you about the feasibility and requirements for the change and if necessary will submit a quote to complete the change.
You agree to indemnify, save and hold harmless Sapere Marketing from any and all damages, losses, lawsuits, expenses or costs that might arise as a result of claim or action by a third party. This includes any action that involves hacking or other malicious activity by a third party resulting in damage to a clients website, reputation, goodwill or revenue. If your website is hacked, it’s not our fault. It’s entirely possible that bugs, security flaws and compatibility issues which are out of our control may arise with future releases of WordPress. We’ll do everything in our power to rectify the situation but we are not responsible for any damages or actions that may occur.
You guarantee that all elements of text, images or other artwork you provide are either owned by you, or that you have permission to use them.
Displaying our work
We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress designs and the completed project on our portfolio and in articles on websites, in magazine articles and in books.